We do our best to provide an outstanding delivery service to ensure your products arrive quickly, safely and conveniently to your front door or to a delivery location of your choice.
We aim to ship your order within 3 weeks of you placing your order (excluding weekends and public holidays). We will send you an email when your order has shipped. Delivery normally takes a further 5 working days.
For faster delivery or turnaround times, please contact us to discuss options and costs.
We do everything we can to meet the delivery times specified. However, occasionally delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.
Returns and Refunds
Please feel free to request pre-production samples as they are a great way to see your product prior to receiving your full order. We listen to your needs: Your design will be thoroughly scrutinized by our art director for accuracy, appeal and creativity for the style of product you have selected prior to manufacturing. We will also provide you with a proof for your review as well. The Monterey Company, Inc offers a 100% Product Quality Guarantee. We will replace any defective custom made product we manufacture if the error is made by us, no questions asked! We only require that you submit your written claim of defective product to us within 15 days of receipt. For purposes of this question, the term “defect” or “defective” means a manufacturing error. Due to the custom nature of our products we do not provide refunds on orders.